Shipping & Returns

Effective Date: 04/15/2024

1. Shipping Policy

• Processing Time: Orders are processed within 2-3 business days.
• Shipping Methods: We offer standard and expedited shipping options. The available shipping methods will be displayed at checkout.
• Shipping Costs: Shipping costs are calculated at checkout based on your location and chosen shipping method.
• Delivery Time: Estimated delivery times vary by location and shipping method. You will receive an estimated delivery date at checkout.

2. Return Policy

• Eligibility: Returns are accepted within 7 days of delivery.
• Condition: Products must be unused and in their original packaging to be eligible for return.
• Process: To initiate a return, please contact our customer service at support@truenhans.com. We will provide you with a return authorization and instructions.
• Refunds: Refunds are processed within 7 business days of receiving the returned product. The refund will be issued to the original payment method.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

We do not offer direct exchanges. If you would like to exchange a product, please return the unwanted item and place a new order.

4. Contact Us

If you have any questions about our Shipping and Return Policy, please contact us at support@truenhans.com.